RTS Switchover Update (1st July 2025 latest update )
The Radio Signal that controls RTS Electricity Meters was originally meant to be switched off on 30th June 2025. The UK Government has now confirmed that there won’t be a nationwide switch off of RTS meters. Instead, there’ll be a phased transition starting from 30 June in carefully targeted local areas. This means that anyone with an RTS meter won’t risk any disruption to their heating and hot water. Energy suppliers should contact anyone living in an area that has been selected for a phase out well ahead of time.
However if you have ALL electric heating your electricity meter may stop working as intended if not replaced when the phase out starts. For example, the hot water and heating might come on and not switch off or the usage might change to peak rate, meaning you will be paying more for your electricity.
To help prevent this happening your fuel supplier may have been in contact with you to arrange removal of your old meter and installation of a new smart meter.
It is extremely important that you get this meter replaced for the reasons above.
If your supplier has contacted you to arrange an appointment to replace your old meter then you do not need to act.
If your supplier has not been in touch with you to arrange a replacement meter or you have received a letter but have not contacted them yet you must act ASAP.
It is also important to note that if you are on a legacy tariff or Total Heat Total Control this will also change. You will be offered a new tariff like Economy 7 or 10 and it is important you discuss this with your supplier as the on peak and off peak times will be
different from what you are used to.
For help and assistance with the RTS switchover call DEEAP on 01382 431188 (option 3)
Warm Home Discount Scheme Update
The Warm Home Discount Scheme: Different energy suppliers open their Warm Home Discount Schemes at different times of the year, from late summer onwards. For a list of the latest schemes open for customers and who qualifies following the link
Warm Home Discount Schemes currently open
Check your supplier's scheme for details of who can apply. If you qualify the Warm Home Discount scheme is worth £150.
Contact DEEAP on 434840 for additional help and advice
DEEAP
In response to the need to eradicate fuel poverty the council established the Dundee Energy Efficiency Advice Project (DEEAP). The aim of DEEAP is to provide a service throughout the city advising householders on fuel tariffs, how to reduce bills, energy efficiency measures, advocacy work resolving individuals debts with energy suppliers, and other advice and referral work.
In 2022/23 DEEAP staff have:
- Re-negotiated in excess of £175,000 worth of fuel debt last winter
- Raised over £650,000 in client gains and benefits
- Visited 1381 properties across Dundee
- Provided over 2300 households with energy advice and support
DEEAP can give advice on all energy related issues, including:
- Billing problems
- Heating system demonstrations
- Energy saving tips
- Benefit checks
- Dampness and condensation problems
- Fuel supplier issues
Contact Details
Dundee Energy Efficiency Advice Project
Email: deeap@dundeecity.gov.uk
Tel: 01382 434840
Dundee House, 50 North Lindsay Street
Dundee DD1 3YL