Non Domestic Rates | Dundee City Council

Non Domestic Rates E-Billing

Welcome to Dundee City Council's Online Billing.

Once registered you can:

View your up to date account information
Check your balance, payments and bills
Update your contact details
Sign up to e-billing

To register, you will need your

Business name
Post code
Non-Domestic Rates account number, this is located on your bill.

Once registered you can access your account(s) using your username and password.

If you have more than one account, you only need to register once.

What is Non Domestic Rates?

Non Domestic Rates, also known as business rates, are a property based tax which is administered by the council on behalf of Scottish Government.

The non-domestic rates are based on the rateable value of a property, which is determined by the independent Scottish Assessors. The amount payable is calculated by multiplying the property's rateable value by a pence in the pound, known as the rate poundage. This is set annually by Scottish Ministers.

The rate poundages for 2025/2026 are:

The basic business rate poundage has been set at 49.8 pence in the pound.
The intermediate supplement of 5.6 pence applies to properties with a rateable value between £51,001 and £100,000. Properties which fall within this threshold will pay 55.5 pence in the pound.
The higher supplement of 7 pence applies where the rateable value of a property is £100,001 and above. Properties falling within this threshold will pay 56.8 pence in the pound.

For more information on Non Domestic Rates visit the Scottish Governments website.

To find the rateable values of all properties and for more information on how the rateable value is decided visit the Scottish Assessors website.

Q & A on Reforms to Non-Domestic Rating System

Important tax information for tenants of commercial property

Ways to Pay your Non Domestic Rates

Non Domestic Rates payments are payable over 10 months, May to February each year. Payments received after your instalment due date could result in you being in arrears and receiving a reminder notice. The best way to avoid this is to sign up to pay by Direct Debit.

We can provide an option to spread the instalments over 12 months (April to March) by paying by Direct Debit

1. Direct Debit

Set-up your Direct Debit On-line

By Telephone - Call our trained advisors on 01382 431203 who can set-up your Direct Debit immediately.

By Post - Download and complete a Direct Debit form (102KB PDF) and return it to: Executive Director of Corporate Services, Non Domestic Rates, Dundee, DD1 1NN.

2. By BACS, Telephone Banking, Standing Order or other Automated Payment

By BACS, Telephone Banking, Standing Order or other Automated Payment - Quote Sort Code 83-50-00 A/C No 00658059 (please remember to quote your 12 digit customer account number.

3. Online

Pay using our Online payments section. You will need your Non Domestic Rates account number.

4. By Telephone

A 24 hour automated payment line is available by dialling 0845 6026943 (calls cost 5p per minute plus your providers access charge). You will need to have your Non Domestic Rates account number and credit or debit card when you call. You will be told that your payment has been authorised and you will be given an authorisation code as confirmation.

Your bank account or credit card account will be debited within three working days. All major credit/debit cards accepted, Switch, Delta, Visa or Mastercard. If you have any queries regarding this service, phone 01382 431203.

Non Domestic Rates arrears or struggling to pay

Struggling to pay

Should you have any queries regarding payment or you are having difficulty in paying your Non Domestic Rates it is important that you contact us as soon as possible to allow us to help. Please call our Enquiry Team on 01382 431203. Calls are recorded for quality and training purposes.

Recovery Procedure

If you don’t pay your Non Domestic Rates, there are a number of steps we will take.
If you miss an instalment, a reminder will be issued. A reminder may also be issued if your payment is made later than the date detailed on your Non Domestic Rates bill.
If payment is brought up to date after the first reminder, but subsequent instalments are defaulted upon, then a second reminder is issued.
If payment is not brought up to date after the first or second reminder, or where an account falls into arrears for a third time, we will apply to the Sheriff Court for a Summary Warrant. This will incur costs of 10% of the outstanding balance and allows us to take certain methods of recovery such as an attachment of goods or money, wages arrestment or bank account arrestment.

Rates Reductions

For further information on the reliefs available, please visit the Scottish Governments website

Small Business Bonus Scheme

Relief is available for occupied property(s) with a rateable value of up to £12,000 or combined rateable value of £35,000 or less.

Rateable Value/Combined Rateable Value	Relief %
Up to £12,000	100%
£12,001 to £15,000	Taper from 100% to 25%
£15,001 to £20,000	Taper from 25% to 0%
Upper limit for cumulative RV *£35,000	25%

Apply online.

Empty Property Relief

Details of the new reliefs available:

Empty Property Relief Types From 1 April 2024

From 1 April 2025 a new empty property policy has been agreed.

All empty properties which become vacant (empty and unoccupied) from 1 April 2025 onwards will receive a standard 6 month 100% relief, thereafter a full charge will be levied. A minimum occupancy requirement of 6 months must apply before empty property relief will be considered.

Applications must be made during the initial 6 months period that the property first becomes unoccupied, any applications made after the premises have been occupied for more than 6 months will not be backdated and if successful, relief will commence from the date of application.

Retrospective applications for properties now occupied will not be considered.

Non Industrial, Industrial, Listed Building, RV < £1,700, Unoccupied land with no buildings, Rateable occupier is a trustee for sequestration, liquidation or executor – 100% relief for 6 months only, full charge thereafter.

Occupation prohibited 100% relief – no time limit.

Where properties have already been awarded relief under the 2024/25 relief scheme, this will transfer to the new 2025/26 relief scheme.

eg: property empty from 1 Sept 2023 – relevant exemption will apply to 31 March 2024
full charge applicable from 1 April 2024.
property empty from 1 April 2024 – 100% relief for 6 months, full charge thereafter.

Apply online.

Hospitality Relief

The Scottish Government introduced a new 40% relief in 2005/26 for hospitality businesses that have a rateable value up to an including £51,000. The defined hospitality property class types are:

Bed and Breakfast accommodation
Camping site
Caravan
Caravan site
Chalet, holiday hut and bothy
guest house
Restaurant - use for the sale of food or refreshments to members of the public for consumption on those premises, including any café, coffee shop, bistro, fast food restaurant or snack bar that is used.
Self-catering holiday accommodation
Small music venue - the premises are used indoors, permanent venue, operating all-year round, The venues is used to host live music events for a public audience, The venue has a maximum capacity of 1500 persons.
Timeshare accommodation

If your rateable value is £51,000 or below, and you operate one of the defined hospitality types above, you can complete an online application form.

Apply for Hospitality Relief

Fresh Start Relief

Fresh Start Relief applies to newly occupied commercial properties which were previously unoccupied and in receipt of empty property relief for 6 months or more. The relief award is 100% for a period of 12 months. In order to qualify, your property must also comply with the following criteria:

the rateable value must not exceed £100,000
no longer than 12 months have elapsed since the lands and heritages became occupied, and
it is not used for payday lending

This relief is subject to Subsidy Rules under the EU-UK Trade and Cooperation Agreement (TCA). Please read the undernoted document before applying for the relief.

Subsidy or aid information & declaration

Apply online.

New and Improved Properties Relief (also known as Business Growth Accelerator Relief)

Newly built properties are eligible for 100% relief whilst they are vacant and for a further 12 months once they are occupied OR four years after the date of the alteration to the valuation roll, whichever is sooner. Improved or expanded properties, may be eligible for relief on the increase in rateable value. This would result in no increase in the rates payable for 12 months.

Apply online

Nursery Relief

Premises used wholly or mainly as a day nursery may be eligible for 100% Relief under current regulations. An application for each property must be made to obtain this relief.

Call (01382) 431203 or email ndr.sl@dundeecity.gov.uk to request an application form.

Transitional Relief

Transitional relief was introduced to help certain businesses facing large increases in their rates bills following the 2023 revaluation.

Transitional Relief will be automatically applied to your account.

Rates Remission

Mandatory Relief is available to properties occupied by charities and used wholly or mainly for charitable purposes.

Discretionary Relief is available to any club, society or organisation, not established or conducted for profit, and wholly or mainly use the property for recreation. Relief is also available to organisations not conducted for profit and benefit the local community.
Apply online.

Special Rebate (Disabled Persons)

A rebate can be claimed in respect of premises used for the needs of disabled persons.

Apply online.

Part Occupied Property Relief

Relief of Rates can be granted where a property is part-occupied for a short time only with the intention to re-occupy. Any application should be submitted with plans showing the occupied and unoccupied parts of the property

Apply online.

Renewable Energy Generation Relief

To be eligible for this scheme businesses must be solely concerned with the production of heat or power (or both) from renewable energy sources.

Apply online.

Reverse Vending Machine Relief

Relief of 100% is available to the site of a reverse vending machine.

Call (01382) 431203 or email ndr.sl@dundeecity.gov.uk to request further information.

Parks Transitional Relief

The Parks Transitional Relief reduces bills for properties in parks liable for rates for the first time on 1 April 2023.

You will get 67% relief in 2023 to 2024, followed by 33% relief in 2024 to 2025.

Please note that this relief is application based and will not be applied automatically.

Please find link to application:

Apply online

Rates Relief Recipients - Publication of Data

From 1 April 2021, a list of all businesses in receipt of any form of Non-Domestic Rates relief or exemption will be published online quarterly. This publication is to increase transparency around the use of public funds through Non-Domestic relief awards in line with the Scottish Governments recommendations following the Barclay Review.

To ensure compliance with Data Protection legislation, records relating to individuals or sole traders have been removed. For more information on how your data will be used, please read the Publication of Relief Recipients privacy notice.

Download our lists of Relief Recipients:-

Relief Recipients Quarter 3 2024

Freedom of Information – Business Rates Data

Business Rates Data

This report lists all current non domestic rates properties and provides

Assessors Reference,
Property Address (including postcode)
Liable Party Name
Current rateable Value
Property Description
Account Start Date
Last 2017 Rateable value with start date
Gross Liability for year
Total amount of Reliefs/Exemptions
Net Liability
Empty Property status

We will publish these reports on a quarterly basis in March, June, September and December. We will not provide individual responses to requests during the year for similar information but will re-direct requests to our published list of reports held on this webpage.

Please note that information detailing current awards of reliefs and exemptions can be found under the Rates Relief Recipients – Publication of Data section of this webpage.

Limitation of Data Published

To comply with data protection legislation, some information will not be provided to protect individuals rights e.g.

Where the ratepayer is an individual, we will redact the ratepayer name
We will not provide any contact details (eg contact addresses, email addresses) as these may include personal data.
Account reference numbers are not included as these are personal to the account.

The ratepayer is the person liable to pay the charge. It is not possible to identify the owners from our records.

Business Rates Data Quarter 3 2024

Freedom of Information - Credit Balances

Credit Balances

This report lists all properties in Dundee that have a credit balance on their business rates account.

We will publish these reports on a monthly basis. We will not provide individual responses to requests during the year for similar information but will re-direct requests to our published list of reports held on this webpage.

Limitation of Data Published

To comply with data protection legislation, some information will not be provided to protect individuals rights e.g.

Where the ratepayer is an individual, we will redact the ratepayer name
We will not provide any contact details (eg contact addresses, email addresses) as these may include personal data.
Account reference numbers are not included as these are personal to the account.

The ratepayer is the person liable to pay the charge. It is not possible to identify the owners from our records.

Business Rates Credits 23 December 2024

How we use your information

Please see our Privacy Statement.