You can view your Council Tax account and apply for paperless billing by registering for a MyDundee account. Sign up for paperless billing here What is Council Tax? Council Tax is a local government charge on all domestic properties. The Tax is collected by us to help fund local services such as schools and refuse collection. How your Council Tax is spent The amount of Council Tax that you pay will depend on the Council Tax Band into which the property has been placed. Banding is decided by Tayside Valuation Joint Board which is independent from the Council. If you require to know the banding of a particular property, visit www.saa.gov.uk In short, your property band is based on its value as at 1st April 1991. For properties built after this date, Tayside Valuation Joint Board work out how much the property would have sold for on the open market in 1991. We are also required by law to collect water and sewerage charges on behalf of Scottish Water and these charges are included in your Council Tax bill. The number of people living in the property and their circumstances may affect how much Council Tax is charged. Information about available discounts can be found below. Register for Council Tax or tell us about a change Please use the form below to Register for Council Tax, or if you have changed address. Council Tax Registration and Change of Address form Please use this form if you are a landlord wanting to inform us of a tenancy change in one of your properties. Advise us of a change of tenant Please use this form to tell us about any changes that might affect your Council Tax. Advise us of any other change of circumstances Changes you should tell us about include: Someone moving in or out of your property A child in the property has turned 18 A change in circumstances for someone you are receiving a discount for If you were previously the sole occupier and a second adult has moved into the property, you may still be entitled to a reduction in your Council Tax if the second adult is on a low income. For more information and to apply, please visit the Second Adult Rebate page You can view your Council Tax account and apply for paperless billing by registering for a MyDundee account. Sign up for paperless billing Ways to pay your Council Tax Council Tax payments are normally due on or before the 1st day of each month from April to January each year. If you wish to pay on another date (choose from 1st, 10th, 18th or 25th of each month), please complete our online form. You can also choose to spread your payments over 10 or 12 monthly instalments. Payments received anytime after the due date of each month will result in you being in arrears and you may receive a reminder notice. The best way to avoid this is to sign up to pay by Direct Debit. 1. Pay by Direct Debit This is the simplest way to pay your Council Tax, you can choose to pay either on the 1st, 10th, 18th or 25th of each month. Payment by Direct Debit is only available for the current financial year. Sign up online - Set-up your own Direct Debit to pay your Council Tax online Sign up by telephone - Call our Customer Services Team on 01382 431205 who can set-up your Direct Debit immediately. Further information about how Direct Debits work can be found on our FAQ's page. 2. Pay online (using your debit/credit card) Pay online - You will need your Council Tax account number which is on your bill. 3. By Telephone Banking Please ensure you quote the following information to your bank:Sort Code: 83-50-00Account Number: 00658059 Should you have any queries regarding the above, please do not hesitate to contact my Customer Services Team on 01382 431205. Calls are recorded for quality and training purposes. 4. Pay via telephone - (Using your debit/credit card) A 24 hour automated payment line is available by dialling 0845 6026943 (Calls charged at local rate). You will need to have your Council Tax account number and credit or debit card when you call. You will be told that your payment has been authorised and you will be given an authorisation code as confirmation. Your bank account or credit card account will be debited within three working days. All major credit/debit cards accepted, Switch, Delta, Visa or Mastercard. If you have any queries regarding this service, phone 01382 431205. 5. Pay by post You may pay by Cheque or Postal Order. Please make the cheque payable to 'Dundee City Council'. To avoid any delay in processing your payment please write your Council Tax account number, name and address on the reverse of your cheque/postal order and send to Executive Director of Corporate Services, Council Tax, 50 North Lindsay Street, Dundee, DD1 3YJ. 6. Pay at Post Office or PayPoint All Council Tax bills are produced with a payment barcode for easy payment. Simply hand the bill to the cashier advising of the amount you want to pay. Payments can made at any outlet displaying the PayPoint symbol. PayPoint will only accept payments made by cash. PayPoints are normally located at supermarkets, newsagents and garages and are often open late into the evenings and at weekends, increasing the ease and flexibility with which you can pay. Payments can also be made at any Post Office. Click on the relevant link to find Post Office and PayPoint outlets available in your area: Post OfficePayPoint Changing your Payment Due date We offer a variety of payment dates. You can choose to pay on 1st, 10th, 18th or 25th of each month. You can also choose to pay over 12 months instead of 10 months. Change your payment due date Council Tax discounts and exemptions Find out how you can reduce your bill and apply online. Empty Properties If your property is empty, you may be able to get a Council Tax discount. However, in some cases you may need to pay an extra charge. If you believe that may be entitled to a discount for an unoccupied property, please apply online by clicking on the following link. Apply for unoccupied property exemption/discount For a basic guide to Council Tax discounts and exemptions for unoccupied properties see below. Basic guide to Council Tax discounts and exemptions for unoccupied properties When your property is empty, you may be able to get a discount. What discount and for how long, often depends on the date the last person moved out. When working out when the last person moved out, we can only count people who stayed in the property for 3 months or more. Empty property exemptions You may be able to get a 100% exemption when your property is: Empty and unfurnished. We can only award this exemption for up to six months from the date the last person moved out. If the last person moved out more than 6 months ago, you may be able to get a discount instead. A home which can’t be lived in, because it is going through a major repair or reconstruction. Left empty by someone who has moved in order to provide personal care to another person; more information will be needed – our application form will guide you through it Left empty by someone who has moved to receive personal care in a hospital for at least 12 months or moved permanently into a care home. Empty having been repossessed by a mortgage lender. An unoccupied annex (‘granny flat’)which has a separate Council Tax bill to your home. A new build property which has never been lived in and has no furniture. We can give an exemption for up to six months. A home that is not lived in and which is owned or rented only by full-time students who have their main home somewhere else. Owned by charity – exempt for up to six months. An empty agricultural property. A home not lived in where the only liable person is a trustee in bankruptcy. Unoccupied and unfurnished property discountIf your property is unoccupied and unfurnished, you may be able to get the following discounts: 10% discount – for the period between 6 and 12 months from the date the last person moved out, as long as the property remains empty. When the property is unoccupied for more than 12 months – 200% Council Tax charge will be applied, unless the property is actively advertised for sale or let, in which case a further 10% discount can be awarded for up to a further 12 months - for a total of up to 2 years since it became unoccupied. Unoccupied property that is furnished 10% discount for up to 12 months from the date the last person moved out When the property is unoccupied for more than 12 months – 200% (double) Council Tax charge will be applied, unless the property is actively advertised for sale or let, in which case a further 10% discount may be awarded for up to 12 more months - for a total of up to 2 years since it became unoccupied. Under repair When your property can’t be lived in because of major repair works or reconstruction, you may be able to get a 100% Council Tax exemption. The exemption is awarded from when the works begin and must end no later than 12 months from the date the last person moved out of the property. If you are a new owner and the last person moved out of the property more than 12 months ago, you may get a 50% discount instead. The works carried out on the property must mean that it cannot be lived in, rather than it just being inconvenient to do so. Second homes When the property is used as a second home for at least 25 days a year, your Council Tax will be charged at 100%, rather than the 200% charged to empty properties after 12 months. You need to complete an application to have your property classified as a Second Home and we usually need evidence that it is occupied for at least 25 days a year. Holiday Homes This discount of 50% applies to purpose-built holiday homes which are not permitted to be lived in for the whole year due to licensing or planning permission regulations, or because its construction or facilities make it unsuitable for full-time occupation. Job-related property You may be able to get a 50% discount if you already own or rent a property but you must live elsewhere as a condition of your job. The job-related home must be provided by your employer in order to carry out essential duties of your post, and you must provide a letter from your employer to confirm this. The rules for this discount are complex and in most cases we will need further information before we can make a decision. Single Person Discount If you are the only adult (aged 18 or over) living in a property you can get a 25% reduction. Apply for your discount Students If you are a full time student you may be able to get a discount on your Council Tax. In order to do this you need to register for Council Tax and apply for your discount. Register for Council Tax Apply for your student discount You can get a 100% exemption if the property is fully occupied by students or a 25% discount if all but one of the adults living in the property are students. Please note that: It’s your responsibility to apply for Council Tax discount, your landlord can’t do that for you. You must advise the Council if you change address or if you are no longer a student. Don't ignore a Council Tax bill – contact us to make sure that we are aware you are a student and to confirm if there is any charge due. You don’t need to register for Council Tax when you stay in Halls Of Residence (such as the Hub or Parker House). If in doubt, contact us to make sure. To qualify as a student, you must either:- study for 24 weeks for 21 hours per week in each academic year; or be under 20 years old, have left home and be studying for a qualifying course for at least 12 hours a week for three months; or be a foreign language assistant working in a school or other educational establishment and be registered with the British Council. If you have any other questions, please contact us. Discounts for people with disabilities There are two types of Council Tax discount you can get when you or someone living with you is disabled: Disabled Relief This discount can be awarded when your home has one of the features below, and this feature must be vital to the well-being of the disabled person: Enough indoor space for the disabled person to use a wheelchair, and they must need to use it indoors Extra kitchen or bathroom for the specific needs of the disabled person Extra room (but not bathroom, toilet, or kitchen) that is set up and vital to the disabled person for their additional needs – for example a room set-up for dialysis equipment When Disablement Relief is awarded, your Council Tax bill will be reduced by one Band. For example if your home is in Band C, your Council Tax will reduce to Band B. When your home is already in Band A, you will also get a discount of roughly 16.5%. To apply for Disablement Relief, click below: Apply for your discount Severe Mental Impairment This discount is for someone who has been diagnosed as having a mental impairment of intelligence and social functioning, and are entitled to – although not necessarily in receipt of - one of the following benefits. Please note, a certificate signed by your medical practitioner is also required. Short-term or long-term Incapacity Benefit (IB) Employment and Support Allowance (ESA) Attendance Allowance (AA) Severe Disablement Allowance (SDA) The highest or middle-rate care component of Disability Living Allowance (DLA) Personal Independence Payment Daily Living Component at either standard or enhanced rate An increase in Disablement Pension for constant attendance The Disability Element or Severe Disability Element of Working Tax Credit Unemployability Supplement (abolished in 1987 but existing claimants remain entitled) Constant Attendance Allowance payable under the Industrial Injuries or War Pension schemes Armed Forces Independence Payment Income Support which includes a disability premium because of incapacity for work An award of Universal Credit (which includes the limited capability for work element; or you are treated as having a limited capability for work) Apply for a Council Tax discount due to Severe Mental Impairment (SMI) If you already have applied for this discount and just need to get a doctor’s certificate completed, you can get the certificate form here: Download SMI doctor's certificate A 100% Council Tax exemption will be applied to homes occupied by severely mentally impaired person(s). If all but one person are severely mentally impaired, a 25% discount will be applied. On a low income If you are on low income and need help paying your Council Tax, you may be able to get a Council Tax Reduction. To qualify your capital has to be under £16,000, unless you or your partner get the Guarantee Credit part of Pension Credit. If your income is too high to qualify for main Council Tax Reduction, but someone else living with you is on low income, you can apply for a Second Adult Rebate, which can reduce your bill by up to 25%. To apply for Council Tax Reduction or Second Adult Rebate click on the link below. Apply for Council Tax Reduction or Second Adult Rebate How it is paid?If you are entitled to a Council Tax Reduction, we will apply it to directly your Council Tax account and you will get a new bill. If you don’t hear back from us and don’t receive a new bill, please get in touch with us to confirm your entitlement or the progress of your claim. Other Discounts Below is a list of other Council Tax discounts which can be awarded for you or other people living with you. Please note that when there are 2 or more people in the property that don’t qualify for a discount, you will need to pay the full bill. Apprentice or youth trainee When you are an apprentice or a youth training trainee and live on your own, you can get 50% discount. If you live with another person who is an apprentice or a youth training trainee, you can receive a 25% discount. To qualify as an apprentice, you must be: Employed to learn a trade or profession On a training programme leading to a qualification Paid no more than £224 per week before tax and National Insurance To qualify as a youth trainee you must be: Under 25 On a recognised course or training plan To apply, click below: Apply for your discount Armed Forces or Visiting Armed Forces Armed forces accommodation is exempt from Council Tax, whether occupied or not. Visiting armed forces accommodation is also exempt, when the members of the visiting forces are not British citizens or ordinarily resident in the UK. Apply for your discount Care Leaver A care leaver is someone who: Is at least 18 but not yet 26; Was, on their 16th birthday or any later time, looked after by a Local Authority; Is no longer looked after by the Local Authority Care leavers living on their own don’t need to pay Council Tax until their 26th birthday. If you are a care leaver living with one other person, you will get a 25% discount. Apply for your discount Care Provider To qualify, you need to provide care for at least 35 hours each week to someone who is not your child (under 18), spouse, or partner. You must be resident in the same property as the person being cared for. The person you care for must be entitled to: Personal Independence Payment (PIP) - enhanced rate of Daily Living component Disability Living Allowance (DLA) – highest rate of Care component Attendance Allowance (AA) – at the highest rate Armed Forces Independence Payment How much discount will you get? When you live with one other person, you will get 25% discount, unless that other person can get a discount of their own, in which case the total discount will be 50%. If your home is empty because you have moved to provide care for someone on a long-term basis in their home, you may receive a 100% Council Tax exemption. Apply for your discount Child Benefit in payment If you get Child Benefit for someone who is 18 or over, and there are no other adults in the property, you may receive a 25% discount. We may need to see evidence of your Child Benefit. Apply for your discount Detained under the Mental Health Act A person detained under the Mental Health Act 1983 or Mental Health (Scotland) Act 1984 is exempt from Council Tax if they normally live in their house on their own. Apply for your discount Person in prison You may get a discount if you or another person who normally lives with you is in prison or some other form of detention because of a court order. If you normally live with one other adult and they are imprisoned, you can get a 25% discount. If you are imprisoned and no one else lives in your property, you may get a 100% exemption. Apply for your discount Under 18 People under 18 are not counted for Council Tax. If your home only has people under 18, you must let us know so we can apply 100% exemption. If there is one adult in your home, a 25% discount can be awarded, unless that person can also get a discount on their own. Apply for your discount Long term in hospital or receiving care You may be able to get a discount if you, or someone who lives with you, are in hospital long-term or permanently moved into a care home. Hospital patients must be, or expect to be, in hospital for at least 1 year Persons receiving care must have moved into a care home on a permanent basis If you qualify for this discount and your property is left unoccupied, you may get 100% exemption. If one other adult remains in the property, a 25% discount can be offered. Apply for your discount Religious community members If you belong to a religious community, you may be able to get a discount when you: Have no income or capital and, Depend on the religious community for your needs and, Belong to a religious community whose main occupation is prayer, contemplation, education, and relief of suffering You can get 50% discount if you live alone or with other religious community members, or a 25% discount when you live with another adult who does not qualify for a Council Tax discount. Apply for your discount School or college leaver aged 20 or under A person under the age of 20 who left school or college on 1st May or later, can get a discount up to 31st October of the same year. They must have been at school or college full-time, studying a qualifying course of education (so no higher than Scottish Higher National Certificate or equivalent). If they start another full-time course before 31st October, they are likely to qualify for a student discount at that point Apply for your discount If you think your Council Tax might be wrong Some properties which appear similar may have different Council Tax bands. You can find the banding of a particular property by visiting the Tayside Valuation Joint Board website. If you have purchased your property in the last six months and you think your banding is wrong, you can appeal this. More information can be found by visiting the Tayside Valuation Joint Board website. If your Council Tax band is correct but you have a query regarding the amount being charged, you should contact us as soon as possible so that we can review your circumstances. Appeals: If you disagree with a decision and would like it to be looked at again, please confirm in writing the reasons for your appeal and direct this by e-mail to email@example.com or post to Mrs L Anderson, Council Tax & Benefits Manager, Customer Services & Benefit Delivery Service, Dundee House, Floor 3, 50 North Lindsay Street, Dundee, DD1 1QE. You can appeal against: You being named as the person responsible for paying Council Tax A decision not to award a discount or disablement band reduction A decision not to designate the property as an exempt dwelling Providing evidence or information If we've asked you to provide documents and/or information to support a claim, you don’t need to visit our offices or send documents through the post. You can supply this information using our online evidence upload form. This is the fastest and easiest way to get information to us. This form can be used to provide information for the topics below: Council Tax Council Tax Reduction Housing Benefit Discretionary Housing Payment Free school meals and Clothing Grants Education Maintenance Allowance Providing evidence using our online form You can use our online form to upload evidence. To upload your evidence, or to let us know that something has changed, follow these easy steps: Take a picture of, or scan, the document you want to send us and save it on your device. Complete the online form with your details and attach the files that you want to send to us. Submit the form. Your details and documents will be securely sent to us. Please check all pictures and files before you submit them to make sure that all details can be seen clearly. If you are using a camera enabled device (such as a smartphone or tablet) to photograph a document, please make sure that the whole page is shown in your image. No single file should be more than 10MB in size. Providing evidence by post Documents can be sent by post to: Executive Director of Corporate Services, Customer Services and IT, Council Tax, 50 North Lindsay Street, Dundee, DD1 3YJ. We can’t accept responsibility for documents that are lost in the post. Cost of living support With the rising living costs, many residents are struggling with Council Tax payments. That’s why it is important to know what assistance is available. If you are struggling and wish to speak to a member of staff from our dedicated team about what support or assistance is available, please complete the form below and a member of staff will get back in touch with you as soon as possible. Cost of living support form Council Tax arrears and help if you are struggling to pay We understand that some people may have difficulty paying their Council Tax bill. If you are struggling to maintain your payments, it is important that you contact us as soon as possible to allow us to help. Please contact us on 01382 431205. We can help in various ways, such as: Repayment plans Maximisation of income Independent money advice If you don’t pay your Council Tax, there are a number of steps we will take. If you miss an instalment, a reminder will be issued. A reminder may also be issued if your payment is made later than the date detailed on your Council Tax bill. If payment is brought up to date after the first reminder, but subsequent instalments are defaulted upon, then a second reminder is issued. If payment is not brought up to date after the first or second reminder, or where an account falls into arrears for a third time, we will apply to the Sheriff Court for a Summary Warrant. This will incur costs of 10% of the outstanding balance and allows us to take certain methods of recovery such as a wages arrestment or bank account arrestment. Your account may also be passed to a Sheriff Officer for collection. Could you be paying less? Council Tax Reduction Council Tax Reduction (CTR) helps those on low incomes. Any entitlement will be applied directly to your Council Tax account. Second Adult Rebate Second Adult Rebate (CTR) helps those with a non-dependant in the property. You may be entitled to a reduction in your Council Tax if the non-dependant is on a low income. Any entitlement will be applied directly to your Council Tax account. Contact Us From 1 April 2023 Customer Services will no longer provide a face-to-face service for enquiries at Dundee House, East & West District Housing Offices. If there is an enquiry, transaction or request you can carry out on MyAccount, we would urge you to do so. Email : firstname.lastname@example.org (Please clearly state the nature of your enquiry/change and provide your name and address). If you need to speak to an Adviser with regards to Council Tax you can telephone during opening hours: 01382 431205.