Homeless Services Unit
East District Housing Office
169 Pitkerro Road
Dundee DD4 8ES
Tel: 01382 432001 (24hrs)
Homeless Services Unit
What is the Homeless Services Unit?
We can provide an advice and information service to anyone finding themselves homeless or threatened with homelessness and will provide temporary accommodation if it is required. Such accommodation is dependent on the individual needs and circumstances of a person together with the accommodation that is available.
What happens?
You will be interviewed by a Housing Options Officer to assess your current situation. You will have to answer a number of standard questions and we will help you to complete a Homeless Person's application form, if necessary. Depending on the outcome of the interview, we may arrange accommodation within our own service or make a referral on your behalf to another organisation in the city. If we arrange accommodation through another organisation you may have to pay a service charge. This will be explained to you at your interview.
When is the Homeless Service available?
The Homeless Service is available 24 hours a day all year round. Housing Options Officers are only available during normal working hours and a telephone appointment will usually be necessary. However, we do accept emergency admissions both during normal working hours and outwith normal working hours.
How do I contact the Homeless Services Unit?
The Homeless Services Unit can be contacted by telephone on 01382 432001, 24 hours a day. You can also phone the Homeless Advice Line on 0800 633 5843 for information and advice.
From April 1st 2023 face-to-face enquiries will no longer be available at Dundee House and the East & West District Housing Offices.
Remember, you can do most things online. Please visit the Customer Services Delivery page for all services and online processes. Staff are available to assist during office hours.