Through the application of a variety of guidance, Codes of Practice, British Standards as well as legislation, officers investigate complaints to determine the acceptability, or otherwise, of the noise in question.
Although we examine such issues with a view to determine whether or not a (statutory) nuisance exists, thereby allowing the Council to take enforcement action, it is often the case that we are able to speak to the individual responsible, secure their co-operation and have them reduce the noise or indeed remove it altogether. Whilst this is obviously the preferred solution (and most likely the quickest) to the many problems that arise, one has to be realistic not to have expectations that demand almost total silence. Each complaint is dealt with on its own merits and solutions are tailored to suit the location and circumstance rather than one rule to cover every eventuality. For example, for noise from a construction/demolition site, it may not be possible to make all the various noisy plant and operations any quieter. Therefore in such circumstances we would likely seek to limit the hours of operation so that although the noise may not have been significantly reduced, exposure to it is effectively controlled.
Whilst complaints are dealt with in a reactive manner, a large proportion of the workload of the team involves a more proactive approach which is done through the planning process. When a planning application is lodged with colleagues in the Council's City Development service, details of the applications are reviewed by the team to determine whether any aspect of the proposed development may have an impact on the surrounding area. Conversely, it may be that the area in question is surrounded by noisier industry or commerce which would impact on the proposed development. In either of these scenarios, consideration is again given to available guidance and standards etc. and possible conditions attached to planning permission to control or limit the impact of the noise. During this process, it may be the case that we require a Noise Impact Assessment (NIA) from a suitably qualified acoustic consultant to outline the existing situation, the potential impact of the development, and any likely mitigation measures required.
In any event do not hesitate to contact ourselves for advice or assistance as may be required.
Contact
Email: environment@dundeecity.gov.uk
Tel: 01382 433710 Option 6