You can appeal against a decision we have made when working out your Housing Benefit, for example, you may disagree with the amount of income we have used to work out what you are entitled to, or you may think that we have made a mistake in the number of rooms we have used to work out your entitlement.
You or your Landlord can appeal against any decision we make not to pay your Housing Benefit direct to your Landlord. You can also appeal against a decision we make about you being a vulnerable tenant. If your Landlord wins an appeal to receive your Housing Benefit, we will start paying your Landlord from the date we stopped paying you.
You cannot appeal against our decision not to pay Housing Benefit to your Landlord because they are acting as your agent.
You cannot appeal against the rate of Local Housing Allowance you receive or against the BRMA your Local Housing Allowance is based on unless, for example, we have made a mistake in working out the rate you are entitled to.