Council Advice Services

Council Advice Services and the Scottish Welfare Fund offer essential services to Dundee citizens during the cost of living crisis. Note that the services work via telephone and email but are still able to provide help and assistance as normal. We offer face to face services if required.

For example the Connect Team offer face to face advice on different days in a wide range of venues across Dundee. Check out our map of Connect venues on Google Maps to see when they are in your area.

Our telephone services are available Monday to Friday 9.30am-4.30pm

Please telephone 01382 431188 and select the correct service as detailed below:

For Scottish Welfare Fund press 1
For Council Advice Services press 2
For DEEAP Energy Advice press 3

Council Advice Services

Council Advice Services (CAS) is a service combining three of Dundee City Council advice teams:  Welfare Rights, CONNECT Welfare Reform and Dundee Energy Efficiency Advice Project (DEEAP).

The service will provide advice and assistance with:

  • Money and Benefits Advice
  • Debt Advice
  • Benefits
  • Energy Advice and much more

Our friendly professional officers can offer help and support to assist you by telephone at present.

Act Now!  Call us on 01382 431188 (option 2)

or email us at 

Latest Benefit Updates (18th January 2024 update)

Universal Credit Migration Important Update for those receiving Tax Credits

Tax credits are coming to an end, and people will need to apply for Universal Credit instead.  Look out for a letter called a Universal Credit Migration Notice from the Department for Work and Pensions (DWP) explaining what you’ll need to do, and when. The timetable for letters depends on what tax credits/other benefits you are currently receiving. The latest timescales are shown in the following table:

Tax Credits Only From 22nd January 2024
Tax Credits with Housing Benefit From April 2024
Housing Benefit From April 2024
Income Support From April 2024
Income Related Employment and Support with Child Tax Credits From July 2024
Income Based Jobseekers Allowance From September 2024
Income Related Employment and Support Allowance To be confirmed

Note: It is important that in order to receive Transitional Protection, you do not make a claim for Universal Credit before you receive a Migration Notice letter.

Please don’t ignore this letter as your tax credits will end and if you haven’t applied for Universal Credit there will be a delay in receiving your benefits. Before you apply for Universal Credit, it is important to renew your tax credits, if you are asked to by HMRC (who manage Tax Credits), and check all your tax credits information is right. This is to help make sure the amount of Universal Credit you receive is correct.

On Universal Credit, many people will be entitled to the same amount they received from their previous benefits, or more. If the amount you are entitled to on Universal Credit is less than your existing benefits, a top up amount is available. This is called Transitional Protection. You can get the Transitional Protection if you have received a Migration Notice letter from DWP and make a claim by the deadline date on your letter. You will not get this Transitional Protection if you apply for Universal Credit before you receive your Migration Notice so wait for this notice to arrive before applying. 

If you are having difficulty with this process please use local Advice agencies  

Welfare Rights Team 01382 431188 (option2)
Citizens Advice 01382 214633
Brooksbank Advice Centre 01382 432450 

DEEAP logo
Welfare Rights logo