CONNECT Service

The CONNECT team are part of Council Advice Services (CAS) and give assistance to anyone requiring help with income maximisation, benefit form filling, benefit problems and budgeting.

How to contact CONNECT

Referrals can be made by email to welfare.reform@dundeecity.gov.uk

Or contact 01382 431188, where they can assist over the telephone with advice, help and support.

Connect can help with the following:

• Are you struggling to make ends meet?
• Universal Credit, Personal Independence Payment or Adult Disability Payment.
• In low paid work and unsure what in-work benefits you may be entitled to?
• Do you need help or advice to understand your benefits?
• Have you been affected by benefit changes?
• Do you need a form completed for a benefit you are claiming?

The service also works in partnership with other services that provide adult learning, health and lifestyle support, energy advice, benefit appeals, money advice for debts, carers, housing, Credit Union, Dundee employment services and many other local initiatives and can arrange appointments with them for you.

We are also currently offering appointments at venues within communities across Dundee. View CONNECT Outreach Venues Map for further details. Further down this page is the list of venues (as of June 2025).

Note that where you have a form that needs to be completed we would advise making an initial call to 01382 431188 to discuss. Normally with formfilling it is better to make an appointment so that we can spend more time making sure the form is completed properly.