Transaction Problems? content
A confirmation screen at the end of the transaction will indicate whether or not your payment was successful. You will be given a unique reference with which we can trace your payment.
If you experience difficulty, please contact the Customer Services Team on 434800 or email email@example.com. Please give details of your customer reference or account number and the date and time the problem occurred.
You may find the following information useful:
|Service||Format of Reference Numbers||Example|
|Council Tax||Fourteen digits, beginning with a '6' or
twelve digits, beginning with a '6'
|Housing Rents||Seven digits||7654321|
|Parking Fines||Ten characters, beginning with two letters
followed by seven numbers, followed by one last character, either a number or letter
|Non Domestic Rates||Twelve digits, beginning with a '7'||704293302896|
|Sundry Debt Invoice||Ten characters, beginning with three letters
followed by seven numbers
|Eight digits beginning with an '8'||87654321|
|Thirteen digits beginning with a '9'||9012345678901|