Speak to your waste contractor in the first instance if they are unwilling to collect your waste within the allotted times and presentation window, you may wish to look at another provider.
It is your responsibility to find a waste contractor that will be able to collect your waste within the times.
All commercial waste collectors operating in the area have been consulted about the policy and must have a permit that only allows for their containers to be presented only during the allotted times and presentation windows.