Council Invoices | Dundee City Council

Pay by Direct Debit

Sign up for Direct Debit Payments.

Choose Your Payment Date: You can select to pay your invoice on either the 1st of 15th of each month.

Health and Social Care Partnership

Please note: These services are invoiced four weekly and you will receive advance notice detailing the amount and payment date.

Benefits of Direct Debit

No late payments: Ensure your payments are always on time.
Service disruption: Avoid the risk of an important service being cancelled.
Convenience: No need for manual payments.
Financial planning: Direct Debit helps you manage outgoings effectively.
Reliability: Payments are collected automatically and consistently.

The Direct Debit Guarantee

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
If there are any changes to the amount, date or frequency of your Direct Debit Dundee City Council will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Dundee City Council to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by Dundee City Council or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when Dundee City Council asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Go paperless

Receive Future Invoices by Email

Make a positive impact: Opt for invoices by email for faster delivery and help us save paper. It's a simple way to be eco-friendly and efficient.

How to sign up:

Email ndr.sl@dundeecity.gov.uk (link sends email).
Please Include your preferred email address and customer number located on your invoice.

When to pay

Terms of Payment

Payment Required: All invoices for services and goods are due for payment within 21 days and must be paid in full.

Penalties for late payment:

Service Disruption: Failure to pay on time may result in the cancellation or suspension of services until the account is settled in full. Please note, an additional charge may apply to reinstate services once they have been cancelled.

Legal Action: Accounts in arrears will be referred to our legal services team for court action to obtain a decree. This can lead to:

Earnings arrestment
Sequestration
Bank Arrestment
Charging orders
Inhibitions

To prevent these actions, please ensure your payment is made on time.

Invoice and payment enquiries

Invoice enquiries

If you have any questions about the details or charges on your invoice, please contact the issuing service area. The information is available on your invoice.

For any payment related questions, please email our Sales Ledger team at ndr.sl@dundeecity.gov.uk. Be sure to include your reference number and enquiry in the email.

Other ways to pay

Payment Options

Online Payment:

Make a payment online here. You will need your invoice number and bank details.

Standing Order:

Set up a standing order with your bank. See back of invoice for Council's bank details.

PayPoint:

Prefer to pay in person? Visit your local PayPoint, conveniently located in newsagents and supermarkets.
You will need the barcode on the back of your invoice or reminder letter to make a payment.
Find out more about using PayPoint here.
Locate your nearest PayPoint here.

By Phone:

Use our 24-hour automated payment line by dialling 0845 6026943 (calls cost 5p per minute plus your provider's access charge).
Have your invoice ready when you call.

Sales Ledger Team

The Sales Ledger team, part of the Digital and Customer Services Department, provides comprehensive sundry debt services. An invoice is sent for a wide range of services provided by Dundee City Council. This also includes services for external clients such as Leisure & Culture Dundee and Tayside Valuation Joint Board.

The team is responsible for the collection and recovery of invoices, which plays a crucial role in funding the Council's overall budget.