Improving Services Through Listening To People

Improvements to council services that have been made through listening to people across Dundee are set to be highlighted.

The policy and resources committee on Monday May 15 will consider a detailed report showing how the local authority has responded to suggestions from the public that have been taken forward by service areas.

The report outlines how the council has looked at suggestions and comments to enhance the ways in which it interacts with people.

 This has been done in a number of ways including involvement of users in planning new services and facilities, meetings with representative groups eg tenants, carers, parents and people with disabilities, and also analysis of individual complaints, comments and suggestions

Examples include:

• Local Fairness Initiatives have been developed in Linlathen and Stobswell West to address financial inequalities as well as a variety of other outcomes associated with poverty, such as poor health and wellbeing
• The Adult Employability Service has rebranded and invested in its city centre base to make it more visible, accessible and welcoming to service users, and has started delivering daily “STEPS to Employment” workshops to improve the range of work preparation activities which service users can access.
• Children and Families have commissioned the Mind Of My Own digital app that will allow all care experienced young people to provide their views in a fashion with which they are familiar
• An online repair tracker was introduced to save customers having to call Customer Services to ask about progress with repairs
• After hearing from patients, service users, carers and family members, Dundee Health & Social Care Partnership has continued to make progress in delivering range of services and supports for people with mental health and wellbeing challenges. This includes working with stakeholders, including people with lived experience on mental health challenges, to develop the city centre Community Wellbeing Centre.

Convener of the policy and resources committee Councillor John Alexander said: “We are a listening council and it is important that the view and experience of people can be taken on board to improve services for everyone.

 “We are never complacent about these issues because the voices of those in our city like foster carers, families, children and young people are vital in letting us know how to make improvements.”

The full list of improvements is available on the report here

The council details the process every year on a special webpage here 

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