Support still available over festive period

Support still available over festive period Image

Residents in Dundee are being reminded that critical support services will remain available over the festive period.

Emergency help and advice offered by the Council and its partners over the Christmas period includes support for people who need access to food, financial support and assistance while self-isolating due to Covid-19.

Services and some support may be subject to short-notice alterations due to the pandemic, however food support continues over the holiday period with many organisations in the Food Insecurity Network offering provision to the public throughout the city at food banks, community larders, drop-ins and cafés.

Additionally, anyone self-isolating due to Covid-19 who is unable to cook for themselves can contact the Out of Hours Service on 01382 307964 to enquire about Tayside Contracts’ emergency meal provision.

Further COVID-19 advice and support is available to Dundee residents on the Dundee City Council website, which has a range of guidance and resources to help protect people from the effects of the virus.

More broadly, advice and support are still available to anyone with financial concerns, including advice on crisis grants, food, gas, isolation grants and more from the council’s advice services team on 01382 431188 or customer services on 01382 434000. Enquiries will be covered by the Out of Hours Service between Friday 24th to Tuesday 28th December and Saturday 1st to Tuesday 4th January, on 01382 307964.

Equalities, Fairness & Older People spokesperson for Dundee City Council Councillor Lynne Short said: “Christmas can be a challenging time of the year, and given the rapid emergence of Omicron and the lasting effects of Covid-19 in general, we are all aware of the difficulties individuals may be facing.

“No one can plan for when they need assistance, but Dundee has a strong network of support and help is at hand for those who might need it over the festive period.

“Thanks to the great partnerships we have here in Dundee, lifeline services will continue to help individuals through Christmas and New Year. No one should be afraid to get in touch if they need the support.”

The Out of Hours Service, on 01382 307964, is also the point of contact for any wellbeing or protection concerns over the festive break, including child protection, support for older people at home, vulnerable adults, people with disabilities, emergency mental health advice, and community alarm & home care services.

Lastly, the council’s Housing service will continue to operate over the festive period and anyone who has any enquiries regarding homelessness can reach the Housing Options Service on 01382 432001. The helpline operates 24 hours a day, seven days a week.

Any council tenants who require to contact the Housing service about emergency repairs can also do so by contacting 01382 434343.

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