Housing Offices | Dundee City Council

From April 1st 2023 face-to-face enquiries will no longer be available at Dundee House and the East & West District Housing Offices.

Remember, you can do most things online. Please visit My Dundee for a list of forms, services and online processes. Staff are available to assist during office hours.

For citizens unable to access online services, a reduced face-to-face service will be available by appointment only at the Box Office, 16 City Square. To book an appointment call 434000 or via our online Appointment System. Booking is essential and no walk-ins will be accepted.

My Services

If you have a specific enquiry you can use the Search bar above, or use our A to Z.

Do it Online

Report an issue / Submit a request

Sign up for MyDundee and log into your account, here you can quickly and easily complete a number of forms to manage your personal information, for example pay council tax, report a missed bin collection or apply for residents parking permits.

MyDundee uses mygov.scot myaccount.

mygovscot myaccount is the easy way to access public services online and is delivered by the Improvement Service, the go-to organisation for local government improvement in Scotland. The platform provides access to a range of public services, including getyournec.scot for National Entitlement Card applications, which uses mygovscot myaccount authentication and identity verification services.

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Enquiry, Suggestion, Compliment or Complaint

Enquiry, Suggestion, Compliment or Complaint

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Telephone

Please use our A to Z to locate the service you require and the relevant telephone number. This will allow us to deal with your enquiry promptly. If you can’t find the number you require, please call our switchboard on 01382 434000.

Face to Face

From 1 April 2023 Customer Services will no longer provide a face-to-face service for enquiries at Dundee House, East & West District Housing Offices. If there is an enquiry, transaction or request you can carry out on MyAccount, we would urge you to do so.

A reduced face to face appointment service will be available at the Box Office, 16 City Square. This can be booked using our Appointment System.

Emergency out of hours telephone numbers are listed below.

Emergencies after 5pm, Weekends and Public Holidays

Child Protection (24 Hour), Tel 01382 307999
Adult Protection (24 Hour), Tel 01382 434019
Social Work Out of Hours Emergencies, Tel 01382 307964
Antisocial Behaviour Automated Service, Tel 01382 307366
Community Safety Wardens (Mon-Fri) 8.30am to midnight, (Sat/Sun) 2.10pm to midnight, Tel 01382 436333
Homeless Advice Line (24 Hour), Tel 0800 6335843 / 01382 432001
Housing Repairs / All Other Emergencies, Tel 01382 434343
Police Non-Emergency, Tel 101
Emergencies (Police, Ambulance, Fire and Coastguard), Tel 999
NHS 24, Tel 111