Service Delivery

We are committed to providing you with quality services, delivered fairly, courteously and responsibly by well informed employees who take care in what they do.

We accept that people who use our services have a right to be treated with respect and dignity and will always do our best to deliver a high quality service.

We will:

  • Be fair, responsible and courteous in the delivery of quality services.
  • Be professional and have well informed employees who take pride in what they do.
  • Be positive and provide services which meet your requirements.
  • Specify what we will provide and inform our customers what they can expect to receive.
  • Do our best to get things right first time and enable you to tell us if we fail.
  • Respond efficiently to your complaints and use customer feedback to ensure continuous improvement.
  • Recognise that owners are key stakeholders in neighbourhoods throughout the City and have the opportunity to play a full part in sustaining the neighbourhoods they live in.
  • Be sensitive and discreet and maintain a professional manner at all times.
  • Respect your privacy at all times.
  • Achieve value for money at all times.