This guidance is for tenants who wish to exercise their rights under the Right to Repair Legislation. It outlines what you should do and what you should expect from the scheme.
- When you report a repair, you will be advised if it is a Right to Repair qualifying repair. If it is, you have certain rights under the Scheme.
- You will be given the following information:
- Whether the repair you have reported is a qualifying repair under the scheme.
- The timescale for completing the work.
- The date that the repair should be completed by.
- How the regulations will affect you.
- The name, address and contact number for the primary contactor, Constructions Services. There is no alternative contractor at this time.
- If you do not provide access for the repair to be carried out within the timescale set for the work, you may forego your rights under the Scheme. You should discuss your access preference when you report your repair.
- In some cases a temporary repair may be undertaken which will require follow on work, additional materials or additional trades. As long as Construction Services attend to your repair within the completion date your rights under the scheme have been honoured. Construction Services will organise any follow-on work as soon as possible to complete your repair.
- If the repair does not start by the completion date, you may be entitled to compensation. You cannot appoint an alternative contractor to carry out the work at this time.
- The Council has no approved Right to Repair Contractors at this time.
- If you did not give access to Construction Services to carry out the repair when they called, you forego your rights under the Scheme.
- Certain types of works under guarantee such as new boilers are exempt from the Scheme. You will be advised of this when you report your repair.
- In some cases your rights under the Scheme can be suspended, for example if the repair you report cannot be carried out or does not qualify under the scheme.
- You will be entitled to compensation for any delay in carrying out works under the scheme. This is based on £15 for the first day after the completion date and £3 each working day thereafter up to a maximum of £100.
- If you have any queries on your repair please contact the Customer Service Team on 01382 434343.