Can I bring my samples to the laboratory for testing?
Yes – please make an enquiry in the first instance using our customer enquiry form. We shall, in the first instance, require additional details in order to add you to our customer database. Once an agreement has been made we shall issue you with a contract number. Please contact the laboratory, quoting the contract number, to arrange a suitable time for the delivery of the samples.
How much will it cost to have my samples tested?
The price shall be issued after receipt of an enquiry using our customer enquiry form. This shall be a competitive price based on the extent of the analysis required, the number of samples being provided and the cost of any additional materials that may be required. The cost shall be incorporated into the contract drawn up.
How shall I pay for the analysis or examination?
An invoice shall be issued to the address provided when the initial contact was made. Any changes to the details provided should be communicated to the laboratory.
I have an issue with food I purchased. Should I bring it to the laboratory?
No - all members of the public who have a complaint with purchased food should contact the Environmental Health department of their local authority in the first instance. The initial contact should always be made with the Environmental Health department in case the product may require a product recall from the market, or require referral to the local authority responsible for the location where the food has been produced.
I have an issue with my water supply. Should I bring it to the laboratory?
No – all members of the public who have a complaint with their mains water supply should contact Scottish Water in the first instance. Their contact details are here. Those with complaints regarding a private water supply should contact the Environmental Health department of their local authority in the first instance.
Can I use my own bottle to sample water for submission to the laboratory?
No. Please contact the laboratory to arrange for uplift of sterile bottles that we shall supply. After sampling, samples for potability (drinking water) testing should be kept cold (2 - 6 degrees Celsius) and be transported to the laboratory within 6 hours. Samples for legionella testing do not require to be kept cold, however, they should be kept out of direct sunlight and be transported to the laboratory without delay.
My test report mentions a ‘certain policy’ has been applied. What is this?
Please see details of the policies we apply under the 'Policies' tab.
I have another query not mentioned above. How can I make contact?
Please contact us using the details given under the 'Contact Us' tab.