The Scottish Social Housing Charter was introduced by the Housing (Scotland) Act 2010 and came into force in April 2012. The Charter sets out the standards and outcomes that all social landlords should be aiming to achieve for their customers when performing their housing activities.
The Charter sets out the outcomes and standards that tenants and other customers can expect from Dundee City Council in terms of the quality and value for money of the services that you receive, the standard of your homes, and the opportunities for communication and participation in the decisions that affect you.
The Charter is not just for current tenants, but for owners and our future tenants also. It sets out what owners can expect from the property management services they receive from the Council and also what homeless people can expect in terms of access to help and advice, the quality of temporary accommodation, and continuing support to help homeless people to keep a home. The Charter also sets out what our gypsy travellers customers can expect in terms of the maintenance and management of our site at Balmuir Wood.
The charter was developed following an extensive consultation with tenants and other customers of Housing services, tenants organisations, social landlords, other stakeholders and the newly independent Scottish Housing Regulator to ensure that the outcomes in the Charter:
- Describe the results that tenants and other customers expect social landlords to achieve
- Cover social landlords’ housing activities only
- Can be monitored, assessed and reported upon by the Scottish Housing Regulator.
Many of our Registered Tenant Organisations were involved in this process and the DFTA also sent a written reply.