Working with Dundee Association of Council House Owners (DACHO)

Working with Dundee Association of Council House Owners (DACHO) container

Working with Dundee Association of Council House Owners (DACHO) content

We will:

  • Meet with DACHO regularly to discuss strategic issues.  The Convener of Housing will be invited to meetings every quarter.
  • Formally review the Charter every two years with DACHO unless mutually agreed otherwise.
  • Jointly agree priority action items for inclusion in the Housing Service Plan and identify any likely impact on owners in the City.
  • Hold operational meetings to progress priorities agreed in the Housing Service Plan.
  • Develop an owners' manual that will be issued to all new owners who purchase from the Council.
  • Give 3 years’ notice before we carry out major improvements or repairs, followed by detailed information about the work.
  • Carry out customer satisfaction surveys on major projects and share results with DACHO.  We will agree action plans arising from the findings.
  • Meet the standards set out in the Housing Services Standards, and ensure staff are aware that these standards apply equally to tenants and owners.
  • Agree 10 days’ notice prior to meetings unless mutually agreed otherwise.