Ways to pay your rent | Dundee City Council

Pay by Direct Debit - Sign up online

Payment Dates: You can choose to pay your rent weekly, fortnightly or monthly.

Benefits of Direct Debit

Ensure your payments are always on time.
No need for manual payments.
Direct Debit helps you manage outgoings effectively.
Payments are collected automatically and consistently.

The Direct Debit Guarantee

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit Dundee City Council will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Dundee City Council to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by Dundee City Council or your bank or building society, you are entitled to a full refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when Dundee City Council asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Dundee City Council Direct Debit FAQ's

What is Direct Debit?

Direct Debit is a simple, safe and convenient way to manage your household bills or make regular or occasional payments from your bank account.

Once your Direct Debit is set up weekly, fortnightly or monthly if we need to change the amount or collection date you will be given at least 10 days advance notice.

How do I set up a Direct Debit?

You will require the following information:

your name and address
the name and address of your bank or building society
your bank or building society account number
the branch sort code of your bank or building society
the name(s) on the account
Rent account number

You will receive a confirmation letter informing you of your collection date, the amount of your first payment and your payments thereafter, you will be given 10 days notice before payment is collected. If you have any changes to your charges you will receive 10 days notice of any payment change.

It is recommended you check your bank statement regularly to ensure your Direct Debits are being paid. Rent accounts will also send annual statement showing your payments.

When your Direct Debit is set up there is nothing you need to do, other than making sure you have sufficient funds in your account when payments are due.

If you choose to pay monthly this will be collected on the last banking day of every month.

How do I get paid back any money paid by Direct Debit in error?

If any payment is made in error, you should contact your bank or building society who are responsible for giving you a full and immediate refund even if the original error was made by ourselves collecting the payment.

Can I pay by Direct Debit if I have rent arrears?

Yes, but you only have the option of paying weekly or fortnightly while you have arrears. You will have to contact the Rent Control Team to make an agreement for repayment.

How do I cancel a Direct Debit

If you need to cancel a Direct Debit, simply write to your bank or building society. It is also a good idea to send a copy to ourselves. Your bank or building society can make the cancellation up to and including the due date, but try not to leave it until the last minute or you run the risk of a payment being made. Once you cancel your Direct Debit it will be up to you to organise an alternative payment method.

Please contact the Rent Collection Team on 01382 307300.

Other ways to pay

Online payments: you can pay your rent online using the following credit/debit cards: Visa, Mastercard, Delta, Maestro, Solo and Connect. There is no surcharge for debit card payments.
By Debit of Credit Card: Call our 24 hour payment line, 0845 602 6943 (calls cost 5p per minute plus your providers access charge). You will need your rent account number and your debit/credit card details when calling the payment line.
Telephone/Online Banking: Please quote sort code 83-50-00 account number 00658059 and you rent reference number to your bank.
Post Office or Paypoint Outlet: Please take your barcode letter or rent card.

Payment enquiries

For all enquiries about paying your rent contact:

Rent Collection Team
Dundee House
50 North Lindsay Street
Dundee DD1 1QE
Tel: 01382 307300