When we carry out planned major improvements and repairs
We will:
- Give you 3 years’ notice before we carry out major improvements or repairs, followed by detailed information about the work.
- Give you dates that we expect major projects to start at least 2 weeks before work begins.
- Give you dates when work will start to your home.
- Give you a guide to the amount of work that will take place including the level of disruption expected.
- Give you the name of a contact person in the Housing Department.
- Give you an emergency contact number for use outwith office hours.
- Advise you of any major Housing works that are programmed in the area that you live.
- Give you, on request and where available, guarantees for work carried out, where transferable.
- Ensure all works are carried out and completed to the highest standard.
- Respect your privacy and take all necessary steps to ensure the security of your home and a safe working environment whilst works are going on.
When we suggest improvements
We will make sure that:
- Opportunities for the improvement of mutually owned property are discussed with owners e.g. controlled entry where grant funding may be available.
- We explore the possibility of contributing to owners’ initiatives in blocks where they live, e.g. controlled entry installation.
Major Regeneration
We recognise that owners are:
- Key stakeholders in neighbourhoods throughout the City and have an opportunity to play a full part in sustaining the neighbourhoods they live in. This includes involvement in major regeneration projects which may affect owners as well as tenants.