Online

Register/sign in to My Dundee for personal information and other services.

Email

If you have a specific enquiry please use our A to Z. If you cannot find the information you require please complete an enquiry form  or email customerservices@dundeecity.gov.uk. Outwith these hours Emergency out of hours telephone numbers are listed below.

Telephone

Please use our A to Z to locate the service you require and the relevant telephone number.  This will allow us to deal with your enquiry promptly.  Alternatively, please call our switchboard on 01382 434000.

British Sign Language

Visit https://contactscotland-bsl.org/ to connect to an online interpreter using the Video Relay Service (VRS)

24 Hours Automated Payment Line (using debit/credit card)

Call 0845 6026943 (calls charged at local rates) .

In Writing

Customer Services Team, Dundee House, 50 North Lindsay Street, Dundee, DD1 1QE

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Visit Us

Monday, Tuesday, Thursday, Friday, 8.30am - 5pm and Wednesday, 9.30am - 5pm

All Enquiries

Dundee House, 50 North Lindsay Street, Dundee DD1 1QE
Fax 01382 431383

Assistance

'Welcome' by Neatebox is a free app which allows customers with specific accessibility requirements to request visits to Dundee House and also indicates the area you require specific assistance with. Staff will be notified of your visit request and receive an overview of your condition to aid our interaction with you. You can find more information on the Neatebox website as well as instructions on how to download the app and use 'Welcome'.

Housing and Council Tax Enquiries

West District Housing Office, 3 Sinclair Street, Dundee DD2 3DA
East District Housing Office, 169 Pitkerro Road, Dundee DD4 8ES