Online
Register/sign in to My Dundee for personal information and other services.
Email
If you have a specific enquiry please use our A to Z. If you cannot find the information you require please complete an enquiry form or email customerservices@dundeecity.gov.uk. Outwith these hours Emergency out of hours telephone numbers are listed below.
Telephone
Please use our A to Z to locate the service you require and the relevant telephone number. This will allow us to deal with your enquiry promptly. Alternatively, please call our switchboard on 01382 434000.
British Sign Language
Visit https://contactscotland-bsl.org/ to connect to an online interpreter using the Video Relay Service (VRS)
24 Hours Automated Payment Line (using debit/credit card)
Call 0845 6026943 (calls charged at local rates) .
In Writing
Customer Services Team, Dundee House, 50 North Lindsay Street, Dundee, DD1 1QE
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Visit Us
Monday, Tuesday, Thursday, Friday, 8.30am - 5pm and Wednesday, 9.30am - 5pm
All Enquiries
Dundee House, 50 North Lindsay Street, Dundee DD1 1QE
Fax 01382 431383
Assistance
'Welcome' by Neatebox is a free app which allows customers with specific accessibility requirements to request visits to Dundee House and also indicates the area you require specific assistance with. Staff will be notified of your visit request and receive an overview of your condition to aid our interaction with you. You can find more information on the Neatebox website as well as instructions on how to download the app and use 'Welcome'.
Housing and Council Tax Enquiries
West District Housing Office, 3 Sinclair Street, Dundee DD2 3DA
East District Housing Office, 169 Pitkerro Road, Dundee DD4 8ES
New Appointment Service for Council Tax and Benefits
From 2 December 2019, Dundee House has moved to an appointment only system for Council Tax and Housing Benefit matters that cannot be dealt with online.
The Council Tax and Benefits area of our website provides useful information and a selection of relevant forms that can be completed in the comfort of your own home and at your convenience.
If you cannot find what you are looking for online and require to speak to an advisor, you can book an appointment. Please contact us:-
Via email: appointments@dundeecity.gov.uk (Please provide your name, address, contact number, preferred appointment date/time and brief summary of enquiry)
Telephone us: 01382 431205
Call in: to Dundee House and speak to our Reception Team.
