Scrutiny Committee - 07/12/2022

At a MEETING of the SCRUTINY COMMITTEE held remotely on 7th December, 2022.

Present:-

Depute Lord Provost Kevin CORDELL

BAILIES

COUNCILLORS

Bailie Kevin KEENAN, Convener, in the Chair.

The minute of meeting of this Committee of 26th October, 2022 was held as read.

Unless marked thus * all items stand delegated.

I DECLARATION OF INTEREST

There were no declarations of interest.

II EXTERNAL REVIEW

There was submitted Report No 329-2022 by the Executive Director of Corporate Services presenting to the Committee the independent report prepared by PricewaterhouseCoopers on roof tile fixings and advising of actions taken by Officers.

The Committee agreed to note the external report and that Officers had accepted the recommendations in the report and that work was underway to fully implement them.

III CIPFA REPORTS IMPACTING ON SCRUTINY COMMITTEE AND INTERNAL AUDIT

There was submitted Report No 327-2022 by the Chief Internal Auditor updating the Committee with information on good practice and guidance issued by CIPFA that was relevant to the working of the Committee and Internal Audit.

The Committee agreed:-

(i) to note the information within the report including the actions detailed in paragraph 4.9 of the report; and

(ii) to note that the Chief Internal Auditor would report progress on the implementation of the above actions to the Scrutiny Committee in due course.

IV INTERNAL AUDIT REPORTS

There was submitted Report No 325-2022 by the Chief Internal Auditor submitting to the Committee a summary of the Internal Audit reports finalised since the last meeting of the Scrutiny Committee.

The Committee agreed to note the information contained within the report.

V INTERNAL AUDIT PLAN PROGRESS REPORT

There was submitted Report No 326-2022 by the Chief Internal Auditor submitting to the Committee a further update on the progress towards delivering the 2022/2023 Internal Audit Plan and the completion of the outstanding audits from the 2021/2022 Internal Audit Plan.

The Committee agreed:-

(i) to note the information contained within the report; and

(ii) to identify any projects that were not commenced yet or in planning that they would definitely like to see retained in the Plan following the review discussed at paragraph 4.5 of the report.

VI BI-ANNUAL REPORT ON COMPLAINTS

There was submitted Report No 331-2022 by the Chief Executive reporting on performance regarding complaints in the first half of 2022/2023, with comparisons to previous periods, and to show how the Council continued to learn from complaints.

The Committee agreed:-

(i) to note the key performance indicators on complaints closed between 1st April, 2022 and 30th September, 2022, with trends from previous periods;

(ii) to note a summary of complaints about the Council received by and determined by the Scottish Public Services Ombudsman during 2021/2022;

(iii) to note examples of the volume of transactions the Council had with customers and citizens as a context for the number of complaints;

(iv) to note examples of how complaints had been used to improve services;

(v) to note results of the satisfaction survey sent to people who made complaints; and

(vi) to note examples of compliments received about Council services.

Kevin KEENAN, Convener.