Scrutiny Committee - 08/12/2021

At a MEETING of the SCRUTINY COMMITTEE held remotely on 8th December, 2021.

Present:-

BAILIES

COUNCILLORS

Bailie Kevin KEENAN, Convener, in the Chair.

The minute of meeting of this Committee of 17th November, 2021 was held as read.

Unless marked thus * all items stand delegated.

I DECLARATION OF INTEREST

There were no declarations of interest.

II CITY PLAN AND COUNCIL PLAN MID-YEAR PROGRESS REPORT

On a reference to Article V of the minute of meeting of the Policy and Resources Committee of 22nd November, 2021, there was submitted Report No 299-2021 by the Chief Executive providing the Committee with a joint mid-year update on progress with both the City Plan 2017/2026 and the Council Plan 2017/2022.

The Committee, for their interest, noted the progress being made.

III BI-ANNUAL REPORT ON COMPLAINTS

There was submitted Report No 300-2021 by the Chief Executive reporting on performance regarding complaints in the first half of 2021/2022, with comparisons to previous periods, and showing how the Council continued to learn from complaints.

The Committee:-

(i) noted the key performance indicators on complaints closed between 1st April, 2021 and 30th September, 2021, with trends from previous periods;

(ii) noted examples of the volume of transactions the Council had with customers and citizens as a context for the number of complaints;

(iii) noted examples of how complaints had been used to improve services;

(iv) noted results of the satisfaction survey sent to people who made complaints in the first half of 2021/2022;

(v) noted examples of compliments received about Council services;

(vi) noted a summary of complaints about the Council received by and determined by the Scottish Public Services Ombudsman during 2020/2021; and

(vii) noted work which had been done during 2021 to raise awareness of good complaints handling among staff and ensure equal access to the complaints process for all.

IV INTERNAL AUDIT REPORTS

There was submitted Report No 354-2021 by the Acting Senior Manager, Internal Audit, submitting to the Committee a summary of the Internal Audit Reports finalised since the last Scrutiny Committee.

The Committee noted the information contained within the report.

V INTERNAL AUDIT PLAN PROGRESS REPORT

There was submitted Report No 355-2021 by the Acting Senior Manager, Internal Audit, submitting to Committee an update on the progress towards delivering the 2020/2021 and 2021/2022 Internal Audit Plans.

The Committee noted the information contained within the report.

VI DUNDEE INTEGRATION JOINT BOARD INTERNAL AUDIT REPORT

There was submitted Report No 356-2021 by the Acting Senior Manager, Internal Audit, submitting to the Committee, for information only, the Dundee Integration Joint Board (IJB) internal audit report on Performance Management.

The Committee noted, for assurance purposes, the information contained within the report.

Kevin KEENAN, Convener.