Scrutiny Committee - 10/12/2015

At a MEETING of the SCRUTINY COMMITTEE held at Dundee on 10th December, 2015.

Present:-

BAILIES

COUNCILLORS

Councillor Kevin KEENAN, Convener, in the Chair.

The minute of meeting of this Committee of 23rd September, 2015 was held as read.

Unless marked thus * all items stand delegated.

I DECLARATION OF INTEREST

No declarations of interest were made.

II INSPECTION OF ST MARYS RC PRIMARY SCHOOL

There was submitted Report No 454-2015 by the Executive Director of Children and Families Service reporting the findings of the Education Scotland (HMI) following an inspection at St Mary's RC Primary School.

The Committee, having questioned senior management, agreed to:-

(i) note the contents of the report; and

(ii) instruct the Executive Director of Children and Families Service to monitor the progress towards meeting the areas for improvement contained in the report.

III INSPECTION OF MILL OF MAINS PRIMARY SCHOOL

There was submitted Report No 455-2015 by the Executive Director of Children and Families Service reporting the findings of the Education Scotland (HMI) following an inspection at Mill of Mains Primary School.

The Committee, having questioned senior management, agreed to:-

(i) note the contents of the report; and

(ii) instruct the Executive Director of Children and Families Service to monitor the progress towards meeting the areas for improvement contained in the report.

IV STATUTORY PERFORMANCE INDICATORS 2014/2015 - CORPORATE PERFORMANCE SELF-ASSESSMENT

There was submitted Report No 458-2015 by the Chief Executive advising elected members of the performance of Dundee City Council as defined by the specified indicators stipulated by Audit Scotland and as supplemented by the indicators which the Council intended using to measure its performance under the self-assessment regime which was introduced for the first time for the financial year 2009/2010.

The Committee agreed:-

(i) that the performance indicators in Appendix 1 of the report be published on the Council's website in order that stakeholders were made aware of the Council's Corporate Self-Assessment of its performance in 2014/2015; and

(ii) to note the results of the Corporate Performance Self-Assessment.

V BI-ANNUAL REPORT ON COMPLAINTS

There was submitted Report No 428-2015 by the Chief Executive reporting on complaints statistics for the first half of 2015/2016 compared to previous periods, and on the action which continued to be taken to ensure good complaints handling and to learn from complaints.

The Committee:-

(i) noted the key performance indicators on complaints closed between 1st April and 30th September, 2015, with trends from previous periods;

(ii) noted the latest findings from the Complaints Review Group which meets quarterly to check the quality of complaints handling and promote learning and process improvement from complaints;

(iii) noted the intention to use complaints to identify suitable subjects for STEP reviews;

(iv) noted the results of the satisfaction survey sent to everyone who made a complaint closed between April and September, 2015, with trends from previous surveys; and

(v) noted a summary of the annual letter from the Scottish Public Services Ombudsman on complaints received about the Council during 2014/2015.

VI INTERNAL AUDIT REPORTS

There was submitted Report No 440-2015 by the Senior Manager, Internal Audit, providing the Committee with a summary of Internal Audit Reports finalised since the last meeting of this Committee.

The Committee agreed to note the information contained within the report.

Kevin KEENAN, Convener.