Complaints Review Committee - 07/02/2014

At a MEETING of the COMPLAINTS REVIEW COMMITTEE held at Dundee on 18th December, 2013 and 7th February, 2014.




Mr Thomas W TAIT

Depute Lord Provost Christina ROBERTS

Councillor Norma McGOVERN


Mr Thomas W TAIT, Chairperson, in the Chair.


Unless marked thus * all items stand delegated.


The Committee resolved under Section 50(A)(4) of the Local Government (Scotland) Act 1973 that the press and public be excluded from the meeting for the undernoted items of business on the grounds that they involved the likely disclosure of exempt information as defined in paragraphs 3, 5 and 7 of Part I of Schedule 7A of the Act.




No declarations of interest were made.




The Committee considered a complaint which had been made by an agent on behalf of the Complainant requesting a review in relation to the actions taken by the Social Work Department. The Committee gave consideration to written submissions on behalf of the Complainant and on behalf of the Social Work Department including correspondence, copies of which had been circulated.


The Committee also heard oral representations by the Complainant, the representative of the Social Work Department and a witness called on behalf of the Social Work Department.


Thereafter, the Committee agreed to adjourn the meeting and reconvene at a later date to recall the management witness at the request of the Complainant.


At the adjourned meeting held on 7th February, 2014, having considered the complaint reviewed, the correspondence and written submissions before them and having regard to the oral representations, the Committee agreed to make the following recommendations:-


(i) that the complaint be upheld in part with regard to the lack of support received by the Complainant and recommended that:-


(a) The Director of Social Work ensure that carers are aware that services offered by the Family Support Unit are available for them also; and


(b) The Director of Social Work ensure that appropriate administrative arrangements are in place when staff are absent.





Thomas W TAIT, Chairperson.