I have bought a newly built property and don't know the new address.
In the first instance contact the developer who sold you the property. They should have already contacted the council to arrange both street names and house numbers. If they are unable to help then please contact the street naming and numbering team (see below for details) by phone, fax, email, or post. Please note that addresses are normally only released once building work has commenced.
I have moved in to a new property and know the address but can't find it in Royal Mail.
Royal Mail have a policy of not making new addresses live on their system until the property is able to receive postal deliveries. Contact the street naming and numbering team (see below for details) who will inform Royal Mail that the property can be made live. This process may take 1-2 weeks before Royal Mail are in a position to confirm that the address is live.
I am building a new single property and don't know the address.
Contact the street naming and numbering team (see below for details) via phone, fax, email or post. You are advised to quote your Planning and/or Building Warrant reference and include a location plan if possible. Please note that an address would normally only be released once building work has commenced.
I am a developer and require street names and addresses for new properties.
At the earliest opportunity in your consideration of the development, contact the street naming and numbering team (see below for details) with suggestions for street names and a site layout, preferably in an electronic drawing format, such as AutoCAD DWG or DXF.
All new street names are put to Committee for approval. You as developer, Councillors, local community bodies and the City archivist are given an opportunity to comment on new street names before they are formally submitted to Committee. You will be informed of the new street names along with postal addresses and given a plan showing the property numbers. The addresses will be registered with Royal Mail and the local delivery office. Other interested parties such as other Council Services (Education, Finance - Council Tax), emergency services, Electoral Registrars, public utilities (gas, electric, water, phone), Ordnance Survey, satellite navigation companies and cartographers are informed.
My address is wrong with Royal Mail, how can I change this?
Contact the street naming and numbering team with as much detail as possible regarding the problem. Please note that the council will endeavour to rectify any problems with addresses however the address you consider to be wrong may be correct.
My mail keeps going astray due to a house in the area having the same or similar address.
Ensure that you are using the correct address. Contact the street naming and numbering team (see below for details) with as much details as possible regarding the problem to check your address. If there is a problem then the council will endeavour to rectify any problems with addresses however the address you consider to be wrong may be correct.
I wish to change my house name, how do I do this?
If your official Royal Mail address has a house number then there is no requirement to inform the council, and you can simply change the name of your house. However it is recommended that you contact the council to discuss the new house name to ensure there is no duplication of house names in the local area. The house number should always be included in your address to avoid problems with mail delivery. If your house has no street number then contact the street naming and numbering team (see below for details) with details of your existing address and the proposed house name. The proposed name shall be checked to ensure that there are no clashes with existing registered names. In both instances it is the your responsibility to inform your personal contacts, such as doctor, dentist, etc.
I have problems with parcel deliveries, they say that they cannot find my property, how can I sort this?
Ensure that you always use your correct Royal Mail address and postcode when placing orders with companies. Make sure that your property is easily noticed from the nearest public road, clearly displaying the house name and/or number. If your street nameplate is missing, contact Roads Maintenance, Clepington Road, Dundee. Email firstname.lastname@example.org, Tel 01382 834142 Fax 01382 810341.
I have just moved into a new housing development and there are no street nameplates. How do I get a street nameplate erected?
Contact your developer, as it is their responsibility to erect street signs. Should you have any problems with this please contact the street naming and numbering team (see below for details)
My street nameplate has been vandalised/stolen. How do I get it repaired/replaced?
Contact Roads Maintenance, Clepington Road, Dundee. Email email@example.com, Tel 01382 834142 Fax 01382 810341
Is there any charge for this service?
There is currently no charge for any of the above services carried out by Dundee City Council.