Policy And Resources Committee - 17/06/2002

At a MEETING of the FINANCE COMMITTEE held at Dundee on 17th June, 2002.

Present:-

COUNCILLORS

Councillor George REGAN, Convener, in the Chair.

The minute of meeting of this Committee of 10th June, 2002 was held as read.

This item stands delegated.

I DEPARTMENT OF WORKS AND PENSIONS HELP TEAM - REVIEW OF REVENUES DIVISION BENEFIT SERVICE

There was submitted Report No 537-2002 by the Director of Finance and Director of Personnel and Management Services appraising the Committee on the outcome of the Department of Works and Pensions (DWP) Help Team's recent review of the benefit service provided by the City Council's Revenue Division.

The Committee:-

(i)noted the current and projected workload of the Revenues Division and in particular, the projected diminution of productivity due to the phased implementation of I-World;

(ii)noted the conclusions of the DWP Help Team, after they had completed the joint review of the Revenue Division benefit service with the Council's own benefit staff;

(iii)agreed that the opening hours of the Enquiry Office, 6/7 City Square and the Revenues Division Telephone Team, be revised, such that the Enquiry Office would be closed on Wednesday and Thursday with effect from 1st July, 2002;

(iv)agreed that a comprehensive publicity campaign be developed and implemented prior to 1st July, 2002, advising the public of the change in opening times.

GEORGE REGAN, Convener.